What we know about you, in plain English
Why did you ask for my email address?
Hey Tolly is not open to the public yet, and we are showing it to people at toll agencies first. The address you left is how we tell you when it opens properly, and somebody from Carma may get in touch about it. That is a sales conversation and we would rather say so than call it a newsletter.
It is stored on its own, as an address and an organisation if you gave one, and it is not connected to anything you then ask Hey Tolly. We deliberately did not build that connection, because the rest of this page would stop being true if we had. It is never sold and never passed on.
Email support@gocarma.com and we will delete it. You do not have to give a reason and we will not ask for one.
Do I need an account?
No, and there is no sign-up screen in the way once you are through the preview door above. Ask a question, get an answer. We built it this way on purpose: a lot of people arrive holding a text message they think is a scam, and asking those people to make an account first would be a strange way to help them.
There is an account if you want one, and it is asked for at exactly one moment: when keeping something between visits is the thing you are trying to do. Never before that, and never to read an answer.
What do you know about me right now?
Almost nothing, and here is the whole list. You are not signed in, so none of it is attached to a person.
- The questions you type. We keep them to see what people need and what we answer badly. Signed out they are not linked to you at all; signed in they are kept as your own history so Hey Tolly does not ask you the same thing twice. Either way, anything that looks like a name, an email, a phone number, a plate or an account number is stripped out before it is stored.
- Roughly where you are, so “how much are tolls?” can mean the roads near you. This comes from your network connection at the level of a metro area. If you tap the button that finds the nearest toll point, your phone gives us a precise location for that one lookup and we do not keep it.
- Ordinary server logs — that a request happened, and when. Standard for any website and kept briefly.
- Your name, email or phone number. There is nowhere to enter them.
- Your location in the background. The app never asks for this and never will. We think a product that quietly follows you around has no business lecturing anyone about privacy.
- Your licence plate. Even the feature that checks whether your plate matches your toll account does that comparison on your phone.
- Payment details. Hey Tolly is free and takes no money, so there is nothing to store.
- Your contacts, photos or anything else on your phone.
What happens to a toll statement I share?
This is the part worth reading properly, because it is the one place Hey Tolly touches a document with your details on it.
The file stays on your phone. It is opened and read there, by your own device. It is not uploaded, not copied to a server and not stored by us. The name, postal address and account number printed at the top of it never leave your hand.
What does come back to us is the list of toll charges: which road or plaza, what you were charged, when, and whether it was billed to a tag or a plate.
Signed out, nothing that identifies you travels with it — not your name, not an account, not a device or a login. Two statements from the same person arrive as two unrelated sets of charges.
Signed in, those same charges are kept as your toll history, which is the only reason to have an account at all. The file is still never uploaded. You can see every trip we hold, download them, and delete them by month, by agency or all at once.
Why do you want the charges at all?
Because for some roads, they are the only honest source of a price that exists.
Nearly every rate in Hey Tolly was read off a toll operator’s own published page, and we show you the link and the date. That works for a fixed toll. It cannot work for an express lane whose price changes with traffic every few minutes — nobody publishes those numbers afterwards, so there is no page to read. The TEXpress lanes around Dallas–Fort Worth are the clearest case in the country.
A toll statement is the only record anywhere of what a real driver was really charged, at a real place, at a real time. Enough of them and we can tell you what a lane actually costs at 8am on a Tuesday instead of telling you to read the sign. That is the single most useful thing this product could learn, and it is built entirely out of charges that carry no identity.
We also compare what you were charged against what we publish. If they disagree, that is either our table being out of date or something worth flagging to you — and either way we would rather know.
Do you sell any of this?
No. Not to advertisers, not to data brokers, not to toll agencies, not to insurers. Hey Tolly carries no advertising and we do not run tracking or advertising pixels on it.
We may publish what the charges add up to — for example, what express lanes on a corridor typically cost at rush hour. That is a statistic about a road, not about a person, and it is the whole point of collecting it.
Who writes the answer?
Anthropic does. Hey Tolly reads the toll agencies’ own pages and holds what they publish, and then the words of the answer are written by Claude, which is made by Anthropic. To do that, your question has to be sent to them.
The app asks you before it sends anything. There is a screen that says this, before your first question, and it has a decline on it that means what it says. If you decline, no question is ever sent, and the statement checker and the published rates still work, because neither of them needs Anthropic. You can change your mind either way from the line under the question box.
Here is exactly what goes to them, and how we come by it.
- Your question, as you typed or spoke it. Collected from the box you type it into, or from your phone turning what you said into text. Used for one thing: writing the answer you asked for.
- The rest of that conversation — the earlier questions and answers in the same thread, up to twenty-four of them, so a follow-up makes sense. Collected as you ask. Used for the same one thing.
- The name of the region you are in, such as Dallas–Fort Worth, so the answer is about your roads. Collected either from your network connection or, if you tapped the button, from your phone. Used for the same one thing.
- Your location itself. The coordinate becomes a region name on your own device and the coordinate goes no further.
- Your toll statement. The file is read on your own device and never uploaded, and nothing from it is ever sent to Anthropic. The charges it contains are handled exactly as the two sections above describe, and that is between you and us.
- Who you are. No name, no email, no account, no vehicle, no device identifier.
Anthropic does not use your question to train their models, and they are contractually held to protect it to the same standard we do. We ask them for no more than the list above, and they are given nothing about who asked.
Who else is involved?
Three companies help run the service, and each gets only what it needs to do its job: Anthropic receives your question so the answer can be written, does not use it to train models, and is held to the same protection of it that we give it ourselves; Vercel hosts the site; Apple delivers push notifications if you turn them on. None of them is given a list of our users.
The preview list described at the top of this page is held in the same database as everything else and is not shared with any of them either.
How do I get my data removed?
A toll statement is deleted by deleting the file on your phone, because that is the only copy. The charges we learned from it carry nothing that says they were yours, so there is no way for us — or anyone else — to pick them back out, which is a consequence of the design rather than a promise about our filing.
If you have an account, everything we hold is listed at the top of this page with a real count beside it, and the buttons are there too. You can download the lot as CSV or JSON, and delete it by month, by agency, by vehicle, the questions on their own, or all of it.
There is nothing to request and nobody to email. No thirty-day window, no identity check, no form. It happens when you press the button, and we keep no copy afterwards — which is possible because the totals and summaries are worked out when they are shown rather than stored, so there is nothing left behind to forget about.
I want to ask a person about this
Email support@gocarma.com. A person answers, not a form, and you do not need an account to write to us.
Hey Tolly is made by Carma, Penrose Wharf, Cork, Ireland, and in Dallas, Texas. If you are in the EU or the UK and you want to take a complaint further, you can go to your national data protection authority — in Ireland that is the Data Protection Commission — but we would much rather you told us first, because we can actually fix it.
Children
Hey Tolly is for drivers and is not aimed at children. We do not knowingly collect anything from anyone under 13.
If this page changes
We will change the date at the bottom, and if the change matters — if we start keeping something we do not keep today — we will say so in the app rather than quietly editing this page.
Questions about using Hey Tolly →
Last updated 12 October 2026. Hey Tolly is made by Carma — Cork, Ireland and Dallas, Texas.